Effective date: September 3, 2026

Refund Policy

Our return process is limited to verified delivery or product issues. This Policy applies to purchases made directly through this website.

Eligibility and timing

A return or refund request may be accepted only if an item arrives damaged, defective, or materially different from the item ordered. Contact us within 30 calendar days after delivery. Change-of-mind returns, unwanted-item returns, and exchanges are not accepted unless a non-waivable law requires otherwise.

How to request a review

Contact support@keepfreshbox.shop or +1 (302) 571-3702 before returning anything. Please include your order number, a clear description of the issue, and photos or other information that reasonably helps us review the request. Items sent without written return instructions may be refused or experience a delay in processing.

Condition and resolution

If a return is authorized, send included components and packaging when reasonably available, and do not cause additional damage. Depending on the circumstances, we may offer a replacement, repair where appropriate, refund, or another remedy required by law. For an approved damage or not-as-described claim, we will provide instructions and explain the return-shipping arrangement before shipment.

Exceptions and refund processing

Claims are usually ineligible when the condition results from normal wear, misuse, alteration, accidental damage after delivery, failure to follow instructions, or a disclosed product characteristic. This does not limit statutory rights. An approved refund is issued to the original payment method after approval and any required return is received or otherwise resolved; your financial institution may need additional time to post the credit.

Contact: Fusion Media, 455 Terminal Avenue, Middleboro East, Delaware, United States. Support: support@keepfreshbox.shop or +1 (302) 571-3702.